Refund policy

We want you to love every piece you order from Lflals Shop. If something isn't right, you can return or exchange it within 30 days of delivery, with no hassle.

Return window

You have 30 days from the date your order is delivered to request a return or exchange. Requests made after 30 days cannot be accepted.

Eligibility

To be eligible for a return or exchange, items must be:

  • Unworn, unwashed and unaltered
  • In their original condition, with all tags attached
  • Free of makeup, deodorant, perfume, pet hair or other marks
  • Returned with proof of purchase (order number or receipt)

Non-returnable items

For hygiene reasons, the following cannot be returned: intimates and lingerie, swimwear with a removed or damaged hygiene liner, face masks, earrings, and gift cards. Items marked "Final Sale" at the time of purchase are also non-returnable.

How to start a return

  1. Email us at support@lflals.shop with your order number, the item(s) you want to return, and whether you'd like a refund or an exchange.
  2. We'll reply within 1–2 business days with the return address and instructions.
  3. Pack the item(s) securely and ship them back using a trackable shipping service.

Please do not send items back without contacting us first. Packages sent without an approved return request may not be accepted.

Return shipping costs

Return shipping costs are the responsibility of the customer and are not refundable. We recommend a trackable service, as we can't be responsible for returns lost in transit.

Exchanges

We gladly accept exchanges for a different size or color of the same item, subject to availability. Send us your exchange request and we'll ship the replacement once your original item is received and inspected. Shipping on the replacement item within the United States is free. If the item you want is out of stock, we'll issue a refund instead.

Refunds

Once we receive and inspect your return, we'll email you to confirm whether your refund is approved. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the credit. Original shipping was free, so there are no shipping charges to deduct or refund.

Damaged, defective or incorrect items

If your order arrives damaged, defective or incorrect, contact us within 7 days of delivery at support@lflals.shop with your order number and a photo of the issue. In that case we'll cover the return shipping and send a replacement or a full refund, whichever you prefer.

Late or missing refunds

If you haven't received your refund after 10 business days, first check with your bank or card issuer. If you still need help, email us at support@lflals.shop.